Frequently Asked Questions
Everything you need to know about your Beauty Depot O-Store experience.
Are all products at Beauty Depot O-Store authentic?
Yes, we guarantee 100% authenticity. We source all our skincare, makeup, and hair care products directly from authorized distributors and the brands themselves.
How long does shipping normally take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your beauty essentials sooner.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Currently, Beauty Depot O-Store ships to select countries. Please check our shipping calculator at checkout to see if your region is supported.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.